Blended Banking Inbound Process

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One of the leading ********** (Banking Finance Insurance Services) company looking for Five Contact Centers offshore for their Customer Support Service, Customer queries, Up Selling/selling Collection.

************* is looking at a service solution that comprises of activities as detailed in following paragraphs.

Minimum seat requirement is 40 seats inclusive of Voice and Non-Voice processes spread across two facilities/locations as per business needs of

*******. The seat ratio of Voice to Non Voice shall be approximately 5:1.

Breakup of Seats:-
Inbound: 25 FTE (Buffer of 15%)
Chat Support: 10 FTE (Buffer of 20%)
Email Support: 05 FTE (Buffer of 20%)

**************** expects the interested participant(s) to propose and provide end to end solution for the activities covered in the scope. The solution proposed should conform to the best industry standards and practices.

Interested parties drop a mail with Company Profile at bdmnandita@workmail.com

 


Price Rs.1,000
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